Speak up
We are committed to responsible business conduct. If you witness or experience a human rights or environmental violation connected to our operations - as a farmer, worker, community member, or business partner - please reach out.
Your report matters and will be taken seriously.
You can report concerns related to:
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Child labour
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Forced labour
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Harassment
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Violence
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Discrimination
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Wage violations
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Environmental damage
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Other violations
Anonymous reporting possible
No retaliation against reporters
French & English spoken
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INTERNAL CHANNEL
Our grievance contact person
Berline
Reach us directly by phone or email.
Our team is bilingual (French/English) and handles all reports confidentially.
You will receive a response within 5 business days.
Phone / WhatsApp: Tel:+237680903714
Email: compliance@cooko.co
Prefer to stay anonymous?
You do not need to identify yourself.
Use a temporary email address to contact us.
Use a free anonymous email provider such as ProtonMail (proton.me) or Guerrilla Mail (guerrillamail.com) - no registration required.
Send your message to grievance@yourcompany.com.
We will reply to the same address.
OFFICIAL BODIES IN CAMEROON
GOVERNMENT - HUMAN RIGHTS
Commission des Droits de l'Homme du Cameroun (CDHC)
The national independent human rights institution. Covers violence, harassment, child rights, torture prevention, and discrimination.
Has regional offices across Cameroon.
Phone: +237 222 63 35 25
Free hotline: 1523
Website: cdhc.cm
GOVERNMENT - LABOUR
Ministere du Travail et de la Securite Sociale (MINTSS)
Responsible for labour law enforcement, including child labour, forced labour, wage violations, and unsafe working conditions. Reports can trigger official inspections.
Website: mintss.gov.cm
GOVERNMENT - ENVIRONMENT
Ministere de l'Environnement (MINEPDED)
The competent authority for environmental protection in Cameroon. Handles reports of pollution, deforestation, and environmental damage.
Website: minepded.gov.cm
INTERNATIONAL & INDEPENDENT
INTERNATIONAL - LABOUR
ILO - International Labour Organisation
The UN agency for international labour standards. Cameroon is a member state and has ratified key conventions on forced labour, child labour, and workers' rights.
Website: ilo.org
INTERNATIONAL - HUMAN RIGHTS
African Commission on Human and Peoples' Rights (ACHPR)
Regional human rights body based in Banjul, Gambia. Individuals and organisations can submit complaints about violations that remain unresolved at the national level.
Website: achpr.org
NGO - CAMEROON
Human Is Right Cameroon (HISRCmr)
Local NGO documenting human rights violations and supporting victims in accessing remedy. An independent alternative for those who prefer not to approach state bodies directly.
Website: hisrcameroon.org